Privacy Policy

1. Introduction

This Privacy Policy describes how Hexify ("we," "our," or "us") collects, uses, and protects your information when you use our Discord bot service. By using Hexify, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Automatically Collected Information

• Discord User IDs - Unique identifiers provided by Discord
• Server/Guild IDs - Identifiers for Discord servers where Hexify is used
• Message Content - Only when directly interacting with bot commands
• Usage Data - Command usage statistics and frequency
• Server Settings - Configuration preferences and custom settings

Voluntary Information

• Support tickets and feedback
• Bug reports and feature requests
• Premium subscription information
• Contact information for support purposes

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Operation: To provide and maintain Hexify's functionality
• Personalization: To remember your settings and preferences
• Analytics: To understand usage patterns and improve our service
• Support: To respond to your requests and provide customer support
• Security: To detect and prevent abuse, spam, and malicious activity
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

Storage

Your data is stored securely on our servers with industry-standard encryption. We use secure databases with regular backups to ensure data integrity and availability.

Security Measures

• End-to-end encryption for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Secure API endpoints with rate limiting
• Regular software updates and patch management

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:

• Legal Requirements: When required by law or legal process
• Safety: To protect the rights, property, or safety of users
• Service Providers: With trusted partners who assist in operating our service
• Business Transfers: In connection with a merger, acquisition, or asset sale

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about the data we have collected
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Withdraw consent for data collection (may limit functionality)

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• User Data: Retained while you use Hexify and for 30 days after removal
• Server Settings: Retained while Hexify is in your server
• Analytics Data: Aggregated data may be retained for up to 2 years
• Support Data: Retained for up to 1 year for quality assurance

8. Children's Privacy

Hexify is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Information