24/7 Support

How can we help you?

Find answers to common questions, get technical support, or contact our team directly. We're here to help you get the most out of Hexify.

Quick Help

Getting Started

Learn how to set up Hexify in your server

Setup Guide

Commands

Complete reference of all bot commands

View Commands

Configuration

Customize Hexify for your server

Configuration

Troubleshooting

Fix common issues and errors

Troubleshoot

Frequently Asked Questions

Getting Started

How do I add Hexify to my server?

To add Hexify to your server:

  1. Click the "Add to Server" button on our homepage
  2. Select your server from the dropdown
  3. Choose the permissions you want to grant
  4. Click "Authorize" to complete the setup

Make sure you have "Manage Server" permissions to add bots.

What permissions does Hexify need?

Hexify requires these permissions to function properly:

  • Read Messages - To see commands
  • Send Messages - To respond to commands
  • Manage Messages - For moderation features
  • Connect & Speak - For music features
  • Use Slash Commands - For modern Discord commands

How do I set up the bot after adding it?

After adding Hexify to your server:

  1. Use h!setup to start the initial configuration
  2. Set up moderation channels with h!modlog #channel
  3. Configure welcome messages with h!welcome #channel
  4. Set up auto-roles with h!autorole @role

Music Features

Why isn't the music working?

Common music issues and solutions:

  • Join a voice channel - You must be in a voice channel
  • Check permissions - Ensure bot can connect and speak
  • Try different sources - YouTube, Spotify, SoundCloud
  • Check queue - Use h!queue to see what's playing

What music sources are supported?

Hexify supports multiple music sources:

  • YouTube - Direct links and search
  • Spotify - Playlists and tracks (Premium)
  • SoundCloud - Tracks and playlists
  • Direct URLs - MP3, MP4, and other formats

Moderation

How do I set up auto-moderation?

Set up auto-moderation with these commands:

  1. h!automod spam enable - Enable spam protection
  2. h!automod filter add "badword" - Add filtered words
  3. h!automod action mute 10m - Set punishment
  4. h!modlog #channel - Set log channel

Can I customize punishment actions?

Yes! You can customize punishments:

  • Warnings - h!automod action warn
  • Mutes - h!automod action mute 1h
  • Kicks - h!automod action kick
  • Bans - h!automod action ban

Premium

How do I upgrade to Premium?

To upgrade to Premium:

  1. Visit our Premium page
  2. Choose your preferred plan
  3. Complete the payment process
  4. Your premium features will activate immediately

What's included with Premium?

Premium includes:

  • Custom Branding - Your colors and logo
  • Advanced Analytics - Detailed server insights
  • 24/7 Music - Uninterrupted playback
  • Priority Support - Faster response times
  • Custom Commands - Create your own commands

Troubleshooting

Bot Not Responding

Possible Causes:

  • Bot doesn't have required permissions
  • Bot is offline or experiencing downtime
  • Commands are being sent in wrong channel
  • Using incorrect command prefix

Solutions:

  1. Check bot permissions in server settings
  2. Verify bot is online (green status)
  3. Try commands in different channels
  4. Use correct prefix: h!
  5. Try h!ping to test connectivity

Music Not Playing

Possible Causes:

  • Not in a voice channel
  • Bot lacks voice permissions
  • Music source is unavailable
  • Queue is empty

Solutions:

  1. Join a voice channel first
  2. Check bot voice permissions
  3. Try different music sources
  4. Use h!queue to check queue
  5. Try h!play [song name]

Moderation Not Working

Possible Causes:

  • Insufficient bot permissions
  • Role hierarchy issues
  • Auto-moderation not configured
  • Missing moderation channels

Solutions:

  1. Give bot moderation permissions
  2. Move bot role above member roles
  3. Configure auto-mod with h!automod
  4. Set up log channel with h!modlog
  5. Test with h!warn @user

Commands Not Working

Possible Causes:

  • Wrong command syntax
  • Missing required parameters
  • Command is Premium-only
  • Rate limiting active

Solutions:

  1. Check command syntax with h!help [command]
  2. Include all required parameters
  3. Upgrade to Premium if needed
  4. Wait a moment before trying again
  5. Check command documentation

Contact Support

Can't find what you're looking for? Get in touch with our support team

Discord Server

Join our support server for live help and community support

Join Server

Support Ticket

Create a support ticket for detailed technical assistance

Create Ticket

Email Support

Send us an email for non-urgent questions and feedback

Send Email

Bug Report

Report bugs and issues to help us improve Hexify

Report Bug

Quick Contact Form

System Status

Bot Status

All systems operational

Music Service

Streaming normally

API Status

Responding normally

Database

Connected and stable